This course equips current and aspiring supervisors in accommodation services with essential conflict resolution skills. Learners will develop strategies to address workplace conflicts, foster positive communication, and promote collaborative problem-solving. By the end of this course, participants will feel confident navigating difficult conversations and mediating disputes to support a cohesive and productive team environment.

You will have two weeks of access to complete each course, starting from your enrollment date. All courses are self-paced, delivered online in an asynchronous format.