This course is designed to assist the front desk clerk in developing emotional intelligence (EI), which is a crucial asset for front desk administrators who frequently serve as the initial contact for clients, or customers. Representing the organization, these professionals manage a wide range of tasks, from welcoming guests to navigating challenging situations with composure and empathy. Although technical skills such as scheduling and data entry are important, it is emotional intelligence that distinguishes outstanding front desk administrators.

You will have two weeks of access to complete each course, starting from your enrollment date. All courses are self-paced, delivered online in an asynchronous format.